1. Country of origin
All services are delivered from 323, 3rd Floor, Milinda Manor, Regal Circle, Opposite TI Next Mall, Indore, Madhya Pradesh, India, India. Country of origin: India.
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Legal
Shipping & delivery policy
Last updated: May 09, 2026
Global Trade House primarily provides digital education and consultancy services. This policy describes how we deliver those digital services and, where applicable, any physical items (printed certificates, study kits, branded merchandise) you may purchase from us.
By making a payment you agree to this Shipping & Delivery Policy, our Terms & Conditions and our Refund & Cancellation Policy.
2. Delivery of digital courses
Online courses, mentor sessions, downloadable templates, recordings and certificates are delivered electronically through your account on eximgth.com.
- Activation time: Access is enabled immediately on successful payment (typically within 2 minutes). For payments pending bank confirmation (e.g. NEFT, some net-banking flows), access is enabled within 1 working day of receipt.
- Where to find your purchase: Sign in at /student/login → Dashboard → My Courses.
- Cohort programmes: Live sessions follow the cohort calendar shown on each programme page. Joining instructions and Google Meet links are emailed and surfaced in the dashboard at least 24 hours before each session.
- Validity: Lifetime access for cohort programmes; 12 months for self-paced courses unless stated otherwise on the product page.
3. Certificates of completion
Digital certificates are issued automatically within 48 hours of completing the programme requirements (lessons + assignments + minimum attendance). They are downloadable as a verifiable PDF from your dashboard and carry a public verification URL on /verify.
4. Physical items (when ordered)
When you order a physical item (e.g. printed certificate, hard-copy study kit, branded merchandise) we ship via reputable logistics partners (Bluedart, Delhivery, India Post or equivalent). Standard timelines:
- Order processing: 2–4 working days from payment.
- Domestic shipping (within India): 4–7 working days after dispatch.
- International shipping: 10–21 working days after dispatch, subject to destination customs clearance.
Tracking details are emailed once the package is dispatched. Delivery times are indicative and can be affected by weather, customs, festivals or carrier strikes — we are not liable for delays attributable to the carrier.
5. Shipping charges
Shipping charges (if any) are calculated and shown at checkout before payment. Most digital deliveries are free. International shipping charges, customs duties and import taxes (if levied) are payable by the recipient.
6. Failed delivery / address changes
If a courier returns a package to us due to an incorrect address, refused delivery or repeated unavailability, we will contact you to arrange a re-ship. The re-shipping cost will be charged to you. Address changes after dispatch cannot be guaranteed.
7. Service interruptions
In the unlikely event of a platform outage that disrupts your access, we’ll communicate the issue via email and the /news page. Cohort calendars are extended to compensate for material outages.
8. Contact
For any delivery question, write to gthindore@gmail.com, call +91 96912 99617, or visit our contact page.